Last updated: February 2026 · Operated by COSMIQ
Please read these Terms of Service carefully before using the LEADS platform. By creating an account or using any part of the service, you agree to be bound by these Terms. If you do not agree, do not use LEADS. The platform is operated by COSMIQ.
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Advertiser", "you") and COSMIQ ("we", "us", "our") governing your use of the LEADS platform and associated services ("Service"). You must be at least 18 years old and have the legal authority to enter into this agreement on behalf of yourself or any organisation you represent.
LEADS is a self-serve Digital Out-Of-Home (DOOH) advertising platform that enables advertisers to create, manage, and run ad campaigns on digital screens at various locations. The Service includes:
We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice. We will make reasonable efforts to maintain service continuity for active paid campaigns.
You must provide accurate, current, and complete information when creating your account. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
Notify us immediately if you suspect unauthorised access to your account. We are not liable for losses resulting from unauthorised use of your account where you have failed to keep your credentials secure.
Each individual or business entity may maintain one advertiser account. Creating multiple accounts to circumvent restrictions, holds, or content policies is prohibited and will result in all associated accounts being suspended.
LEADS operates on a prepaid wallet model. You must add funds to your wallet before running campaigns. Funds are deducted as your campaigns deliver.
When a campaign is approved, the maximum estimated cost is placed on hold — reducing your Available balance. As actual delivery occurs, charges are deducted from the hold. Unused hold amounts are released when a campaign pauses, stops, or completes.
Rotation campaigns are charged per play delivered. Reservation campaigns are charged per day of scheduled delivery. Exact rates are displayed and agreed to in the campaign builder before submission. We do not charge you more than the quoted amount per campaign.
Top-ups are processed immediately and credited to your wallet balance. Top-up amounts are generally non-refundable, subject to the exceptions noted below. All payments are processed by a third-party PCI-compliant payment processor.
We do not issue refunds for wallet balances that have already been used to run campaigns. If a campaign is cancelled by us before going live (e.g. rejected during review), any associated hold is released immediately. If you believe you have been incorrectly charged, contact us within 30 days of the charge.
You are responsible for any applicable taxes on advertising purchases. Pricing displayed on the platform does not include applicable taxes unless stated otherwise.
All creative assets submitted through LEADS must comply with our Content Policy. By submitting a campaign, you confirm that your content:
All campaigns are reviewed by our team before going live. We reserve the right to reject any campaign that does not meet our content standards. Rejected campaigns will be returned with a reason, and your held funds will be released. We aim to review campaigns within a few hours during business hours but do not guarantee specific review times.
You are solely responsible for the content of your campaigns, including obtaining any necessary licenses, permissions, or clearances for music, imagery, trademarks, or other third-party materials included in your creative. You indemnify COSMIQ against any claims arising from your content.
Play counts and delivery data in your dashboard are based on events reported by screen hardware. While we make every effort to ensure accuracy, minor discrepancies may occur. Reported data is not guaranteed to be error-free.
You may not use LEADS to:
You retain ownership of all creative assets you upload. By submitting a campaign, you grant COSMIQ a limited, non-exclusive licence to display your content on the screens you've selected for the duration and purpose of your campaign.
All software, design, text, and other content comprising the LEADS platform is owned by COSMIQ or its licensors. You may not copy, reverse-engineer, reproduce, or create derivative works from any part of the platform without written permission.
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW:
Nothing in these Terms limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded by law.
You may terminate your account at any time through the Settings page, subject to stopping all active campaigns and having zero outstanding holds on your balance.
We may suspend or terminate your account immediately if:
On termination, access to your account and campaigns will cease. Outstanding charges will be finalised. Wallet balances at the time of termination are subject to our refund policy in section 4.
These Terms are governed by and construed in accordance with applicable law. Any disputes arising from these Terms or your use of LEADS shall be subject to the exclusive jurisdiction of the courts in the jurisdiction where COSMIQ is registered. We will always try to resolve disputes informally first — please contact us before initiating any legal proceedings.
We may update these Terms from time to time. Material changes will be notified via email or in-app notice at least 14 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance. If you do not agree to the revised Terms, you should stop using the Service and may close your account.
For questions about these Terms, or to report a potential violation, please reach us via our contact page:
COSMIQ — LEADS Platform
Legal enquiries: via our Contact page